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The Complete Guide to Contact Center Hiring

Your contact center agents are the linchpin of your customer experience. The people you recruit for these roles have a direct impact on your organisation’s brand, revenue, and customer loyalty. Recruiting for contact centers is uniquely challenging.

You’ll Learn:

  • Critical metrics and benchmarks for contact center recruiting
  • The skills needed in a successful representative, and how to screen for them
  • How recruiting teams can reduce contact center attrition and prove their ROI
  • How one organisation overhauled their recruiting to hire successful agents in 5 days, rather than 6 weeks
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Meet The Needs of Your Knowledge-Hungry Audience

Modern learners are assaultved from every angle with a barrage of distractions and responsibilities. This guidebook contains everything you need to cut through the noise and engage with this audience.

Common Traits and Characteristics Of Modern Learners
Understanding the modern learner empowers you to create meaningful learning experiences for your audience.

Ways to Appeal to Modern Learners
Applying modern learning principles will allow you to create meaningful learning experiences for your knowledge-hungry teams.

And the Benefits That Arise From Meeting Their Needs
Meeting modern learners’ needs allows you to empower them to succeed. This, in turn, helps your organisation to thrive.

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