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Support Services

We provide 24/7 global support with the team to back you up. Our team members proactively monitor customer environments and reach out when they see a problem.

Customers First

Knowledgeable, responsive and always focused on the customer, the Support team is here to address your needs.

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Problem solvers

Support representatives are technical product experts that work quickly to troubleshoot and fix issues.

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Always available

Our teams are available to help when you need it. With support teams across the globe, we’re here 24/7, 365 days a year.

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Get support around the clock, to help you solve issues and get the most value from your investment

Ongoing relationships

Our support model is designed to give you a consistent experience. Instead of working with different support staff each time you need help, we’ll aim to connect you with people you’ve worked with in the past with whom you’ve established a relationship.

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Proactive response

We monitor your processes, like committing payroll, and notify you if we spot any potential issues. We’ll also recommend options to prevent the issue from developing. This helps ensure things run smoothly with your payroll for an easier quarter or year-end.

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Premium support

If you require immediate support, Premium support provides enhanced response times for urgent issues, in addition to what’s included in our standard support package. Get the help you need, when you need it.

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Technical Account Manager

A Technical Account Manager (TAM) is your designated partner, guiding you to success and helping you maximize the value of your HCM solution investment. As your trusted advisor, they deliver a world-class customer experience.

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