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Workforce Management Technology in 2019: Finding Simplicity in Complexity

Brandon Hall Group’s survey illustrates the latest trends in organizations’ views of workforce management technology

As workforce management technology becomes more complex, it should create simpler interactions for end users, according to recent workforce management survey results.

The 2018/2019 Brandon Hall Group Workforce Management Technology survey determined that organizations are demonstrating increased loyalty and satisfaction with their workforce management solution providers. The survey also explored what users feel the leading workforce management technology is capable of, where market needs are going, and what obstacles might create issues.

Workforce Management Tech

Based on the responses of the survey’s 336 respondents, the Workforce Management Technology in 2019: Finding Simplicity in Complexity white paper discusses specific themes that emerged during the survey:

Organizations most value workforce management technology for time and attendance, payroll, and employee self-service functionality
In selecting a workforce management technology provider, nearly two-thirds are seeking ease of use, reporting and analytics, and integration with other systems
A remarkable 85 percent are not looking to switch their workforce management technology provider because they are receiving satisfactory service, better relationship management, and more services
The top five reasons for choosing their workforce management solution are time and attendance, scheduling, payroll, employee self-service, and managing self-service
Download this informative piece to learn more about how workforce management technology is adapting to the changing workforce and how organizations are looking to make better use of the technology.
Workforce management includes:

  • Time and attendance
  • Labor scheduling
  • Absence management (e.g., vacation, sick time)
  • Leave management (e.g., FMLA and disability)
  • Fatigue management
  • And more…

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